At The Captain Swift Inn, we're not only adhering to all Federal, State and CDC guidelines, we are also implementing additional protocols to help keep our guests safe.These changes to cleaning protocols; social distancing; flexible and stress-free cancellations are just some of what you can expect as our guest!
Although mandated to be closed until June 1, 2020, we are using this time to make all the necessary adjustments and preparations for our next visit. During our closure, the entire Inn has undergone a deep cleaning process, with every surface, knob, remote being sanitized.
In the email confirmations prior to your arrival you were provided with a link to the Inn's Welcome Book. We ask that you download the Welcome Book to your phone as it is a handy resource for you to use during your entire stay. It provides everything you can possibly need to know about with directions on how to find us; links to local weather, what to do from arrival to departure to include how to check-in; breakfast service options; the operation of the electronics in your room; the code to use to enter the Inn after 10 p.m.; a complete Local Area Guide and more!
For guests interested in minimizing interaction and optimizing social distancing, we offer the opportunity for a self check-in. If you are interested in this, please let us know in advance of your arrival date and we will email you the necessary information.
In an effort to provide social distancing during the check-in process, we ask that you call or text as us 207.230.4028 before you enter the Inn so we can be sure we are ready for your check-in. By now you would have already decided if you wanted to have a self check-in which limits interaction or a full welcome check-in which includes a brief tour of the common areas, explanation of amenities and breakfast and introduction to your room.
Currently our Governor is requiring that when we interact with you, we wear masks and that you do as well when you are in common areas with other guests. We have disposable masks for you if you don't already have one. In Maine, it is recommended that masks be worn in retail stores and restaurants where social distancing is more challenging
We recognize that the COVID-19 virus has required all of us to be more mindful as we go through our regular activities. We have always prided ourselves in providing pristine lodging to guests and our property cleanliness is often remarked on by guests in their reviews. Despite that, we've taken additional measures to keep you safe. Daily, our Inn is working to ensure that we meet and exceed the latest guidance from the CDC and State of Maine on hygiene and cleaning protocols. Our health and safety measures are designed to address public health and covers everything from hand washing hygiene; wearing protective equipment; meeting cleaning product specifications for guestrooms and common areas and increasing cleaning frequencies. In addition to using cleaning disinfectants certified by the EPA, we are also using black lights and ultraviolet disinfection germicidal lamps to sanitize.
In a desire to offer you the safest experience while at the Inn, and in following the recommendations from our hospitality associations, we are limiting the number of individuals who enter your room while you are our guest, which means we will only be providing daily housekeeping services upon request. As a matter of routine, we have included linen laundry bags in your room and ask that you place your used towels in the bag and leave the bag outside your door and we will provide fresh towels and laundry bag to you. In addition, please leave garbage and recycling containers as well as any delivered breakfast service items, outside your door and we will remove and replace as necessary.
If you would like our team to come in and refresh your room, we are happy to do so; please be sure to let us know either the night before or during breakfast.
We've added stations throughout our common areas where you'll have access to sanitizing wipes, hand sanitizer, gloves and masks during your stay should you choose to use them. In addition, we are including a container of disinfectant wipes in each guestroom, along with a travel size bottle of hand sanitizer, in case you want them for increased safety purposes.
Prior to your arrival, we have always laundered all linens in your guestroom - this includes your pillow shams; comforter which is tucked within your triple sheet; all sheets and the coverlet that tops your bed. During this time we are taking additional steps and have temporarily removed decorative pillows and bed scarves.
Our cleaning process has always been to disinfect all surfaces of our whirlpool tubs and also fill the tub with water and bleach and run the whirlpool for 10-15 minutes to clean the jets. We regularly do this after each guest checks out of our suites which contain the whirlpool tubs.
Keeping social distancing in mind along with reducing high touch surfaces, we will be instituting some temporary measures having to do with self service areas at the Inn. Specifically, we are temporarily changing how we provide breakfast; inn-prepared snacks and more. As a small owner-operated boutique lodging property, we are fortunate as we are always on the premises available to you should you require anything and we have full oversight of your entire lodging experience.
Looking to reduce high contact points, we will temporarily suspend our First Course European inspired buffet. Knowing that this has been a guest favorite in the overall breakfast experience, you will still be able to enjoy all the items that have been previously offered on the buffet - the difference is now you will have to pre-select the items off a menu the night before which gives us time to have them ready the next morning to deliver to your table, either in the dining room or on our deck, as well as to your guestroom if you prefer.
Our full three course breakfast will only be available to guests dining in our dining room or on our dining deck. To reduce the number of guests dining at any particular time, you will pre-select your desired breakfast time. You'll be asked to make your breakfast decisions and pick a breakfast time the night before. This ensures that fewer guests will be dining at any given time and provides social distance during the breakfast service. Our team will wear protective face coverings and mask as long as is recommended by the CDC and State of Maine when serving your food.
Guests can now enjoy in-room continental breakfast service. Guests who chose this option will be able to select from all the items previously included on our first course breakfast buffet, along with our second course, which is the prepared fruit of the day. Guests who opt for in-room breakfast will not receive the third course, which is the breakfast of the day. Our three course breakfast is always available, but you have to elect to have breakfast in the dining room or on the deck.
During this uncertain time we are offering guests the opportunity to bring dinner in, and enjoy it in our dining room or on our deck. Just let us know in advance and we'll have the table set for you, we'll light the candle and the music will already be on!
Our cookie jars may be gone but not the cookies! For your safety, we are wrapping our chocolate chip, oatmeal raisin and macadamia cranberry nut cookies and they will be on a platter in the Keeping Room. And our inn-blended trail mix and other inn-baked good will also be either individually wrapped or bagged for you to "grab and go."